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Delivery Policy

How do I pay for my order?

We accept Visa, MasterCard, Visa, American Express, Visa Electron, Visa Delta. The card billing address must be registered one of our deliverable countries. Please note, we do not currently accept payments by cheque or by phone.

What currency can I pay with?

We only accept payments in Euros (€ EUR). The price for the item, which is inclusive of tax, will be shown on each product page.

What information do you require?

To make a purchase you will need to enter the long debit/credit card number, expiry date, start date (some payment methods only), CVV number (security number) and the cardholder name (exactly as its shown on the card).

How safe is payment on www.matrapazi.com?

All transactions on this website are processed using Pay.On, a secure online payment gateway that encrypts your card details in a secure host environment.

When will I be charged for my order?

You'll be charged for your order when it is dispatched. Any transaction that appears on your bank statement prior to this is only a payment authorisation. If you order is not fulfilled for some reason, this authorisation will lapse and the funds will be released in to your account. Please note that if you chose to pay via PayPal, you may notice a pending payment on your account prior to dispatch. This is only the payment authorisation. If you order is not fulfilled, this authorisation will lapse and the funds will be released.

Can I make changes to my order?

We start to process your order as soon as we receive it, so you cannot make any changes to it once it is placed. If you change your mind after you have placed your order, you may return any goods to us for a full refund. We start to process your order as soon as we receive it, so you cannot make any changes to it once it is placed. If you change your mind after you have placed your order, you may return any goods to us for a full refund.

Can I cancel my order?

Unfortunately you cannot cancel your order. If you change your mind after you have placed your order, you may return any goods to us for a refund. We will refund the price paid for the goods, to the original payment method used.

Returns Policy

We do not sell physical goods and therefore we do not have returns policy. If there is anything questions, please contact us in one of our contact forms.

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